Contact Casino Not On Gamstop

This page explains how to contact Casino Not On Gamstop, what we can help with, and where to go instead if your question is really for a casino or a regulator. We are an independent information site, not a casino, so we cannot access player accounts or settle disputes.

Facts on this site were last checked on 29 September 2026. Casino terms change often, so if you spot something that no longer matches what an operator shows, please tell us.

What you can contact us about

Corrections: a bonus figure, payment method or term on a page that looks out of date or wrong.
Feedback on a guide: something unclear, missing or confusing in our explanations of wagering requirements, verification or withdrawals.
Questions about our method: how we assess and order the casinos we list, including our main non GamStop casino comparison.
General enquiries: anything about the site, its publisher or how it works. Our About Us page gives background.

What we cannot help with

We do not run any of the casinos we feature, so we cannot see your balance, reverse a decision or chase a payment. That covers all ten operators on our lists, including Betmica, Kikibet and Betninja.

Withdrawal delays or account closures: contact the casino's own support first, using live chat or email, and keep copies of every message.
Verification (KYC) requests: these are handled solely by the operator.
Bonus disagreements: the bonus terms you accepted at signup decide the outcome. Re-read them and quote the exact clause when you write to the casino.
Legal or financial advice: we cannot give either.

Before you write to a casino: a short checklist

Note the date, the amount and any transaction reference.
Take screenshots of the bonus terms, balance and any error message.
Contact the casino's support and ask for a written reply.
If unresolved, use the operator's formal complaints process, if it has one.
Check which licence the casino states and whether that licensing body accepts player complaints. Overseas licence dispute routes can be limited, and they generally offer less protection than the UK Gambling Commission does for licensed operators.

What to include in your message to us

A good message gets a faster answer. Please give:

The page you were reading.
The statement you think is wrong or unclear.
What the casino's own site shows, and the date you saw it.
Any link or screenshot that supports your point.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

How we handle your feedback

We review corrections against the operator's published terms and update the page where the evidence supports it. Casino advertising is not the same as confirmed fact, so if a claim cannot be verified we may label it as advertised rather than confirmed. We cannot promise a reply time or a particular outcome, and we do not change rankings on request. Commission the publisher may earn does not buy position. Read more in our Terms and Conditions.

If gambling is causing you harm

You do not need to wait for a reply from us. GamCare offers free, confidential support in Great Britain through its National Gambling Helpline, and you can check its current contact details on its website. You can also use blocking software, deposit and loss limits, or self-exclusion. GAMSTOP remains available to UK residents, and sites outside it will not enforce that exclusion. Our Responsible Gambling page explains the options. Only adults aged 18 and over should gamble.